Cancellation & Refund Policy

MERA PARIVAR believes in helping its supporters and donors as far as possible, and has therefore a liberal cancellation policy. Cancellations will be considered only if the request is made immediately after placing the order or transaction. However, the cancellation request may not be entertained if the request has already been communicated to vendors/merchants and they have initiated the process of processing or dispatching them.

MERA PARIVAR does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the donor/customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by MERA PARIVAR, it will take 3–5 days for the refund to be processed to the end customer.

Donations made to MERA PARIVAR are voluntary charitable contributions eligible for Section 80G tax exemption. If an 80G tax receipt has already been issued for a donation that is subsequently refunded, the receipt will be voided. Foreign contributions are subject to FCRA regulations of the Ministry of Home Affairs.